What do I do if I have a duplicate ID.me account?

You can only have one verified ID.me account because it is tied to you as an individual. The account you used to verify your identity is the account you should use for the NPDB. If you sign in to a different ID.me account and try to verify your identity, you will see a duplicate account message. You have the option to merge or close the duplicate account. Make sure you choose the correct account to close. You should close the account that is not identity verified. ID.me provides the following resources to resolve duplicate accounts:

• What to do if you have a duplicate account Exit Image
• Closing your ID.me account Exit Image
• Troubleshooting merged accountsExit Image
• How to use an email address that's on your duplicate account Exit Image
• Setting up your account for work Exit Image

Other Questions You May Find Helpful

• Why is the NPDB requiring Identity Verification?
• I've already verified my identity with ID.me, why is NPDB prompting me to verify again?
• I am locked out of my account; how can I get back in?

Related Resources

• Identity Verification Help
• How to Update Profile Information
• How to Manage User IDs and Passwords